Something broken, confusing or missing in the editor or the AI Studio. Include your browser and a screenshot if you can.
help@photovideoeditor.comCredits that did not arrive, Pro and Lifetime questions, invoices. Include your editor account email; purchases attach to it, not to a device.
help@photovideoeditor.comFeature ideas, partnerships and press. We read every message, and more of the roadmap than you would guess comes from these.
help@photovideoeditor.comFirst try a hard refresh (hold the reload button and choose reload, or Ctrl+Shift+R). The app updates itself, but a stuck tab can hold an old version. If it persists, tell us which browser and device you are on.
Credits attach to your account email, not to the device. Make sure you are signed in with the same email you used at checkout, then check Settings, Account. If they are still missing, write to us with that email address.
Failed generations are never charged; the credits stay on your balance. If a tool fails repeatedly, tell us which tool and roughly when, and we can check the logs.
Projects live in your own browser, not on our servers, so we genuinely cannot restore them. The Storage tab in Settings can back up everything to a single file; a periodic backup is the honest protection here.
Photo Video Editor is operated by Five Quantum Bits, LLC · fiveqb.com
Payments are processed by Stripe; we never see or store card details. For what little data we do hold (your account email and purchases), see the privacy policy and the terms.
A full photo and video studio in your browser. No watermark, no account, and your files never leave your device.